Experience
Healthcare taught me to notice what happens between the boxes.
Referrals, scheduling, report tracking, patient questions, billing controls and partner communication made operational friction visible before I had management language for it.
Professional experience
Operations, client work and evidence communication.
May 2024 – PresentRehoboth Family Health Clinic · Oakville
Medical Secretary
Coordinated high-volume clinical workflows across patient intake, triage support, referrals, medication review, laboratory follow-up, scheduling, physician support and after-hours care. Served as a coordination point among patients, physicians, laboratories, pharmacies and external providers.
Jul 2020 – April 2024Echovasc Imaging Diagnostics · GTA
Business Operations Assistant
Supported multi-site cardiac diagnostic operations spanning referral intake, appointment scheduling, report tracking, billing controls, technologist coverage, service delivery and partner-clinic communication. Used Excel pivots and lookups to support reporting consistency, discrepancy resolution and resource planning.
Dec 2022 – Jan 2024Karl Lagerfeld Paris · Toronto
Sales Executive
Used consultative discovery and tailored recommendations to exceed monthly sales targets by 20%+ and increase average transaction value by approximately 25%.
May 2023 – Jan 2024McMaster University · Hamilton
Teaching Assistant & Curriculum Designer
Translated genetics and life-sciences concepts into accessible materials, evaluated 100+ submissions and collaborated with faculty on course improvements and clear written communication.
Operating environments
Capabilities in practice, not another category grid.
The timeline above is the evidence. These are the recurring kinds of work within it.
- Clinical administration and patient workflows
- Diagnostic referral, reporting and partner coordination
- Market and competitive research
- Project coordination and schedule logic
- Financial modelling and unit economics
- Executive presentations and stakeholder communication
Leadership
Representation, recruitment and case work.
Roles that strengthened how I listen, synthesize and communicate under time pressure.
Schulich MMgt · 2025–26
Cohort Representative
Surfaces student questions and supports communication across the program community.
Schulich · 2026
Graduate Ambassador
Represents the program in prospective-student conversations, webinars, recruitment fairs and tours.
Dean’s Cup · 2025–26
Top 6 Finalist Team
Built and defended recommendations in sponsor-branded case rounds under tight deadlines.
Professional reference
Described as dependable, accurate and composed under pressure, with strong communication across patient and clinic workflows.
Paraphrased from a January 2026 professional reference · Physician supervisor
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